Role Overview

As a Fire and Security Engineer at AVA Fire & Security, you will be responsible for the installation, servicing, maintenance, and repair of fire and security systems. You will ensure all work meets regulatory and health & safety standards while delivering exceptional customer service and technical excellence.

Key Responsibilities

Preparation and Planning

• Maintain accurate van stock levels and equipment storage in coordination with the Stores Person.
• Conduct regular vehicle, compliance, and health & safety checks.
• Keep up to date with industry developments to ensure AVA provides clients with the most effective and innovative solutions.

Service Delivery and Fault Resolution

• Service, maintain, and carry out small works on fire alarms, CCTV, intruder alarms, and access control systems.
• Diagnose and repair faults across a range of fire and security systems.
• Respond promptly and professionally to emergency callouts.
• Provide technical support on-site and complete all documentation accurately, including job cards and service reports.

Compliance and Quality

• Ensure all work complies with AVA’s protocols, industry standards, and relevant health and safety regulations.
• Act as the client’s trusted representative on-site, reporting any safeguarding or compliance concerns proactively.

Customer Engagement and Collaboration

• Build and maintain strong relationships with clients, ensuring a consistently high level of service.
• Represent AVA Fire & Security professionally as the company’s frontline contact.
• Advise customers on potential improvements and system upgrades to enhance their safety and security.
• Identify opportunities for additional works and communicate them clearly to the Service Manager for quotation follow-up.
• Work collaboratively and respectfully with Service Team Coordinators to support efficient workflow and customer satisfaction.

Flexibility and Responsiveness

• Participate in the out-of-hours technical support and/or call-out rota as required.

Skills and Experience

Essential:

• Minimum 2–3 years’ experience in servicing and maintaining fire alarms, CCTV, intruder alarms, and access control systems.
• Strong diagnostic and problem-solving skills across fire and security technologies.
• Ability to complete technical documentation accurately and on time.
• Proficient in the use of specialist tools, testing equipment, and relevant software.
• Knowledge of industry regulations and standards (e.g. BS5839, NSI, BAFE).
• Excellent customer service, reliability, and professional conduct.
• Strong organisational skills with attention to detail.
• Collaborative team player with a proactive and respectful approach.

Desirable:

• Understanding of IP, networking, and IoT-based security devices.
• Recognised industry qualifications in fire and security systems.

Requirements

• Legal right to work in the UK (proof required prior to employment).
• Full, valid UK driving licence (essential).
• Willingness to participate in on-call and out-of-hours work as required.

Additional Information

This job description is not exhaustive and may be subject to change in line with business needs. You may be required to undertake other duties as reasonably requested to support the continued success of